Help and support

Last updated: 7 November 2026

For Paint-a-mon support, privacy requests or safety reports, contact gregorydesign88@gmail.com. Paint-a-mon is operated by Ronald Gregory Le Sueur, Australia.

Get useful help

Include your app version, device model, what happened and roughly when. A screenshot or request reference can help, but remove private information first. Never send passwords, sign-in codes, full payment-card details or recovery credentials.

Account deletion

In releases with this feature, open You → Privacy, safety & delete account → Delete account, read the warning and confirm. We target completion within 7 days, normally sooner. Keep your device's receipt to check completion. If the option is missing or your device is unavailable, email us to request account deletion. We may ask for limited information to verify account ownership. See the privacy policy for retained records and backup limits.

Unity Diagnostics deletion

Email us to request Diagnostics deletion. Include the installation ID if you have it. See our Unity Diagnostics policy for details.

Purchases and recovery

Let us know the product and approximate purchase time if Paint did not arrive. Apple handles App Store billing and refund requests: request a refund from Apple. Account deletion does not automatically request a refund. Guest collections require their existing sign-in or an available linked recovery method; purchase history alone cannot recover one.

Safety reports

Use the subject “Paint-a-mon safety report” and describe the concern without forwarding illegal or sensitive content. Read our safety policy.